Customer Support holiday schedule
Our support offices are closed on the below dates. Customer with an Advanced Support plan are entitled to 24 x 7 support during bankholidays. For critical support issues, Advanced Support customers can use their access code to obtain technical support.
Europe, Middle East & Africa
Schedule 2012
- April 9th, Easter Monday
- April 30th, Queensday
- May 17th, Ascension Day
- May 28th, White Monday
- December 25th, Christmas
- December 26th, Christmas
North America (*)
Schedule 2012
- January 2nd, New Year's Day celebration
- February 20th, President's Day
- May 28th, Memorial Day
- July 4th, Independence Day
- September 3rd, Labor Day
- November 22nd, Thanksgiving Day
- November 23rd, Day after Thanksgiving
- December 24th, Christmas Eve
- December 25th, Christmas Day
Asia Pacific
Schedule 2012
- January 1st, New Year's Day
- January 2nd, New Year's Day (Observed)
- January 9th, Coming of age day
- February 11th, National Foundation day
- March 20th, Vernal Equiniox day
- April 29th, Showa day
- April 30th, Bridge Public Holiday
- May 3rd, Constitution Memorial Day
- May 4th, Greenery day
- May 5th, Children's Day
- July 16th, Marine Day
- September 17th, Respect for the aged Day
- September 22nd, Autumnal Equiniox day
- October 8th, Health and Sports Day
- November 3rd, Culture Day
- November 23rd, Labour Thanksgiving Day
- December 23rd, The Emperor's Birthday
- December 24th, Bridge Public Holiday
- December 25th, Christmas Day
- December 31st, End of Year Holiday
* Message for North American clients
In some of the older support agreements - Dutch bankholidays are mentioned. To better serve our North American clients, USA bankholidays apply to these older contracts as well.