The Five Future States of Content

At the beginning of 2018, SDL made five predictions about the future of content: Content Will Organize Itself, Content Will Be Agile, Content Will Be Secure, Content Will Create Itself and Content Will Be Your Best Salesperson. Read our eBook to find out how we made our predictions a reality.

Delivering Continuous Customer Journeys Research

Based on SDL Research, this paper takes a look at rising customer expectations and the ways in which this intensifies the demand for seamless customer experiences which will, however, suffer without investments in content enabling processes and technology.

Future States of Content

Enabling the Future State of Content, outlines where technology is taking content and how, and through a machine-first strategy, SDL can help you generate rich experiences for your customers.


Learn about current challenges and future possibilities disrupting and driving content creation, translation and delivery for greater business impact.

Content Will Organize Itself

Brands will begin to use machine learning to create taxonomies of all its company’s content:

  • Summarizing and tagging it to facilitate better search results.
  • Improving metadata.
  • Optimizing SEO.
  • Enabling other enterprise systems to discover existing content. 

This will maximize reuse and return on already invested content creation efforts and help form the next frontier of digital experiences.

Content Will Be Agile

With the future of content creation and organization being accelerated by AI, content will need to be structured and formatted so that it is machine ready. 

More companies will adopt a continuous global operating model, enhancing global content and localization teams with AI and ML capabilities. 

This includes authoring tools and machine translation to create and deliver engaging content at scale and speed in response to our fast-paced society.

Learn how you can support your Global Ambition

Content Will Be Secure

Legislation, including Europe’s General Data Protection Regulation (GDPR), means that businesses will need absolute control of customer information.

As of May 2018, they need to provide transparency, a full audit trail and complete data custody. But companies outside Europe failed to adequately prepare, and we expect some big brands to be hit with fines of up to 4% of revenues.

To organize and secure high volumes of data in 2018, brands will turn to on-premises ML technologies to translate, analyze and automate their content supply chains.

Content Will Create Itself

In his book "The Grand Design," world famous physicist Stephen Hawking argues that the universe can create itself out of nothing.

But can the same be said about content? 

In 2018, breakthroughs in AI and ML will enable brands to generate finely-tuned content from information stored in a variety of repositories across their business automatically – giving every customer their own, truly unique experience.

Content Will Be Your Best Salesperson

Brands are already shifting their sales priorities to focus on content creation rather than just selling. 

While salespeople spend just one-third of their day talking to prospects, content never stops. 

The creation, translation, organization and delivery of content will be as much of a priority as incentivizing and training sales teams. Content that sells will also expand beyond the traditional marketing materials to in-depth product information today's customer now looks for.